Took ages, though they say in their public statements that they've had a flood of new users etc.  Not sure if there was something holding them up with my verification, but from what I had read on the trollbox, it seems that the support tickets may not actually be resolved in chronological order (as one may expect)?  So hopefully not many people will be waiting as long as I had too?  I'm not completely out of the water yet thought, as it will still take a few days to withdraw everything but now confident it will all go through fine.

I suspect it is not just new users who have caused the backlog, rather, existing customers who have seen their portfolios quadruple+ in the last month - enough to mean level 2 is more of a requirement.