The Bitcoin Swiss pre-sale is a farce. I submitted all documents on monday and the week is over and they didn't process my application yet, nor they answered to my emails and phone calls. Bad, bad, bad.
Likewise - I had the same problem, but I got lucky because I did manage to talk to someone at Bitcoin Swiss and they assured me that I will get in. He said that they are processing hundreds of applications a day so it is delaying the entire process. I think this ICO is going to be huge.