It is always bad to see people losing money. Always try to keep as less money as you can on exchanges. Luckily I didnt have anymore funds there. Hopefully CoinPayments will refund everyone as bitfinex did. Is there any official announcement on bitcointalk by Coinpayments yet on how did this happen?
This isolated incident is the first of its kind on our platform and affected only ripple wallets which were not taking advantage of our long-term coin storage solution, the Vault. The people who exploited the glitch were not hackers, but other long term users of our service who made errors or chose not to report the discovered issue and ended up withdrawing other clients XRP.
This is what they saying through mail...