Hi,

I am sorry this happened. Indeed you messaged me, but I was not online at the time.

In the future, if you want to withdraw and you get a message there are not enough coins in the hot wallet, please create the withdrawal as "pending". This way we get instant notifications even if we are not on-line and we know when to refill. Or, please send an email directly to us at yolodice@zoho.com.

I got a message from Dustin earlier today about hot wallet being empty, but I checked it and there were no pending withdrawals, so I thought it's not the case any more.

Cheers,
Ethan