This seems to be a widespread problem currently and there isn't a whole lot you can do other than just keep spamming their support with requests. They even removed the toolbox so you can't even complain there anymore. They said that they would make the moderators trained to become support agents, but this seems to be false and there is no increase in the amount of answered tickets.

Go to suepoloniex.today to fill out the form and hopefully get compensated for all this. This applies to everyone else that thinks they've been treated unfairly by polo as well.