Hello, my name is Gabriel, and I'm from Venezuela. My native tongue is spanish so if my English is rubbish, please excuse me.
I'm really new in this whole crypto-currency thing. I only have like one month holding BTC and trading.
I was really excited in this whole world of trading and holding BTC until June 5th of days ago, in which I opened my Coinbase account. One friend told me its the best wallet to keep my BTC in, because a number of reasons I don't remember now. I used to have my BTC in my Bittrex account.
So, to test my new account, and because I was bored and I wanted to see the functions Coinbase had to offer, I send part of my life savings to my Coinbase account, which were 0.10526017 BTC.
I know, I know, for you guys 0.10526017 BTC doesn't sound as much, but for me its a lot. My country is in a deep financial crisis and that amount of money its a lot here.
One hour passes, two, three and I'm getting worried because it doesn't even show as pending.
The day after, I wake up and check my account. The transaction history is empty, no transactions made, not a single transaction as pending.
So I contact Coinbase support and explain the situation, I send them all the information I have, which is the wallet I sent the BTC to, which was 13AqmiwoRwR6grdFZSWQ1tDxDN9qkhwaPd, the TXID, which is 43c00c1d392583879e913427d15e80895609dbf2e064a4b7ab8bcc35e39eaafb, and then I wait. They reply 12 hours after saying that they don't have support for my country, as you can see in this mail:
I reply the mail saying I don't find any other way to resolve this issue.
Later that day one friend told me that maybe I sent the BTC to the wrong wallet. But I didn't. I'm really aware of what I'm doing every time I send BTC and I checked a LOT before sending that amount of money because I knew it was a lot to me. Also another friend experimented and sent me 0.005 BTC to the 13AqmiwoRwR6grdFZSWQ1tDxDN9qkhwaPd wallet and it happened the same, it never arrived.
I also made sure that my Bittrex wallet, which is 1EF8xcVaGixRpzM2saTBBrjEB7sTPtkEWt and works PERFECTLY doesn't have the BTC I sent to the full of flaws Coinbase address. And it doesnt.
I'm very sad as I write this post, but what the hell, I guess shit happens.
Stay aware guys, because 0.105 BTC was my fortune, and it could happen to you guys.
Edit: This is also my first post in this community, hi!
I'm really new in this whole crypto-currency thing. I only have like one month holding BTC and trading.
I was really excited in this whole world of trading and holding BTC until June 5th of days ago, in which I opened my Coinbase account. One friend told me its the best wallet to keep my BTC in, because a number of reasons I don't remember now. I used to have my BTC in my Bittrex account.
So, to test my new account, and because I was bored and I wanted to see the functions Coinbase had to offer, I send part of my life savings to my Coinbase account, which were 0.10526017 BTC.
I know, I know, for you guys 0.10526017 BTC doesn't sound as much, but for me its a lot. My country is in a deep financial crisis and that amount of money its a lot here.
One hour passes, two, three and I'm getting worried because it doesn't even show as pending.
The day after, I wake up and check my account. The transaction history is empty, no transactions made, not a single transaction as pending.
So I contact Coinbase support and explain the situation, I send them all the information I have, which is the wallet I sent the BTC to, which was 13AqmiwoRwR6grdFZSWQ1tDxDN9qkhwaPd, the TXID, which is 43c00c1d392583879e913427d15e80895609dbf2e064a4b7ab8bcc35e39eaafb, and then I wait. They reply 12 hours after saying that they don't have support for my country, as you can see in this mail:
I reply the mail saying I don't find any other way to resolve this issue.
Later that day one friend told me that maybe I sent the BTC to the wrong wallet. But I didn't. I'm really aware of what I'm doing every time I send BTC and I checked a LOT before sending that amount of money because I knew it was a lot to me. Also another friend experimented and sent me 0.005 BTC to the 13AqmiwoRwR6grdFZSWQ1tDxDN9qkhwaPd wallet and it happened the same, it never arrived.
I also made sure that my Bittrex wallet, which is 1EF8xcVaGixRpzM2saTBBrjEB7sTPtkEWt and works PERFECTLY doesn't have the BTC I sent to the full of flaws Coinbase address. And it doesnt.
I'm very sad as I write this post, but what the hell, I guess shit happens.
Stay aware guys, because 0.105 BTC was my fortune, and it could happen to you guys.
Edit: This is also my first post in this community, hi!
This is odd. I have used coinbase and continue to use it's services. And I have never seen this sort of problem occurring. The most common problem is instead people's accounts getting frozen and they are forced to withdraw their bitcoin because they used the funds to gamble or buy drugs etc.
As daemonfox said, the address doesn't look right. It is highly probable that you sent the bitcoin to another wallet. To verify this go to your account, pretty sure in settings somewhere you can see all the addressed that are associated with your accounts and you can sign messages from them.
Sorry that your first bitcoin experience is so terrible.