Post
Topic
Board Exchanges
Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
by
Amadues
on 10/06/2017, 15:07:55 UTC
Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?

Why dont you ask this question from support? There is a live chat window which you can use after logging in your account. IMO  something isnt right with your card issuer because few days ago i exchanged my bitcoins  to cash and withdraw to my verified card.Did you test your card for other payments? If you dont need money urgently try to talk support and solve problem.

As I've stated, I have sent MULTIPLE messages to support, and they do not answer. My card issuer is not the problem because it was working fine previously, and they have no evidence of attempts to make deposits...they are not rejecting the deposits. The Live Chat window does not work... they are offline, and have been for over a week now. You say "a few days ago"... well... then... I suppose they don't want my business for some reason, but are unwilling to give me a reason. Very bad way to conduct business. I have nothing to hide, and they verified everything about my identity. OTHERS are saying they have the same problem. And YOU are the first person to make a positive comment about cex.io in a long time!

IMO they frozed deposit/withdrawal options for some regions/countries. Maybe they dont answer your emails due to non-business days.Also they announced problems with some email providers:
Code:
You may experience delays while receiving emails to yahoo.com. This could be a temporary issue at your email service provider's end.
I dont have any interest or will not gain  from promoting their service.  I hope  you will find answers to your questions regarding card issues.Please check this links:
https://support.cex.io/hc/en-us/articles/115004306408--RESOLVED-Payment-card-processing-is-temporarily-on-maintenance
https://support.cex.io/hc/en-us/articles/115007853387--RESOLVED-Maintenance-Card-Deposits-and-withdrawals-