No. I'm not sure how to file a ticket.
Scroll page down to bottom. Than find and click "contact support". Login there and submit ticket.
Withdraw all of your funds out of polo now. I have been waiting for 20+ days on my withdrawal of a few hundred dollars of BTC/LTC. They won't process it.
Many others are in the same boat. They don't respond to support tickets, they don't respond to emails to their support@polo email either.
Polo is a big scam and I think they are insolvent. Seriously get your money out of there. Many many many people are having the same problems. Some people have 30+ days waiting.
Poloniex is big exchange, can you at least show us some proofs?
I made withdrawal yesterday without any problem. And last few times too. Only time I had problem was on ripple pump.