Hey ONM

Ad "any games that do run seem to be populated by employees of the site" :

Bit-Exo has no employees. Site has two owners who have their real lifes - same as any of us and therefore can't be on the site 24/7.
Moderators on this site are not employess and are not paid in any way. Therefore you were actually refunded by one of the site player just like you.
It is because we have a strong and close community and Staxxd wanted to ease your situation and help you out with the accidental issue that was not caused by us.