Many people getting in on this ICO are noobs and screwed up by sending ETH/BTC directly from an exchange like Coinbase.  I was one of them.  Support was very quick to help me recover the funds by reviewing the transaction ID from etherscan. 

Does this mean Wagerr just wrote off the transaction fees that I didn't add to my purchase from coinbase?  I'm surprised they'd be willing to do that for so many people who have done the same thing.  Makes me a little skeptical...