A friend has kept a substantial amount of money in a hosted mobile wallet by freewallet.org, and is now unable to access it. He has sent an outgoing transaction which has been deducted from his account but does not appear on the blockchain.

The money has been stuck for a day, and he has tried contacting their support on multiple channels to no avail.

Is Freewallet legit? Is anyone in touch with its owners? Did other people encounter similar problems?

Are they simply experiencing overload as do all Bitcoin services currently? Or have they performed an exit scam?

Update: Interpol was contacted, they managed to track the owner, my friend has received his money back, and I hope other victims will get their money soon too.