UPDATE
I finally received a response from Coinizy/Kardiz about the matter.
They told me to contact their bank for a refund to their account and they will refund me the balance.
I'll make sure to keep this updated.
Fingers crossed 🤞
OP but why has Coinizy/Kardiz given you the task of contacting their bank when they know better that this is there job!
Hope this does not end in verification requirements before you get your funds back,good luck.
Exactly my thoughts as well, it's odd they would have me do it. I'm not even sure what to tell their bank. I tried adding as much information as possible for them. No response yet, I'll keep this thread updated if I make any progress.