already 9hours since I made a withdrew, it give me TX ID but if you look at blockchain the transaction didnt exist and no token receive, already send a ticket but no reply at all. and BAT price already down since I made withdrew so I already lost, please this is not nice for costumer not even reply my ticket.
I actually didnt want to make this post but it getting worse for me since I need my money urgently

You can check it:
https://etherscan.io/tx/0x5f2a3a4a4f730b0f573703d897e6f621639396ce4b882d1d76e7155eacd10ae9