Sadly I have yet another tale to tell about Kraken support.  Until searching for an outlet for my frustrations I had no idea that this thread existed or that Kraken had caused problems to so many people.  I deposited a large sum of fiat (well into 5 figures) to my Kraken account by SWIFT transfer last week.  It arrived but it was put on hold so I opened a ticket to find out what happened (#359454).  On Monday I had a reply asking me why the sending account and Kraken accounts are in different names.  But they are both the same and I told them so.  Then Rei replied with this: "My apologies. I just noticed that was apart of your address. I will send this now to our payments team to release your transaction. They will be in touch.".  That last message was more than 48 hours ago.

So Kraken have admitted it was their error, but it is now more than two days later and I am still waiting for my funds to be released.  There is no phone number to call, and no online chat.  I have sent two further replies to the ticket, but to no avail.  If anybody from Kraken is monitoring this please help.  I know it is less than a week since the transfer arrived, and that is nothing compared to the experiences of some other unfortunates here, but I find it hard to accept any delay greater than 24 hours when Kraken admit to have made the error in the first place.