Many investors have received not unique deposit addresses that's what is happened. Because of that the devs decided to stop depositing with BTC and alts. Guys, who has not gotten their tokens, if you check your deposit addresses and compare them to other then you'll see that they are the same, not unique. it's a huge problem. The devs will have to solve this issue by hand. It may take enough long time.
This is a total mess. I think it will be really painful for non-Eth investors... If smth is not working good on somn side, it will take many weeks to sort out everything...