Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.

So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)

Notice how Dargo just glosses over this fact. Seriously, how the fuck does an exchange get away with this. They send email responses informing the user that they are "investigating" the problem. Fucking liars. They have known about it for years, and choose to not fix the problem.

For the 6 time of asking....... @Dargo. Stop being a pathetic coward and answer this...... WHAT AUTHORITY DOES KRAKEN ANSWER TO?

Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.

Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific.