Are you guys getting any response from the support? They asked me to send an email yesterday, I had problems with the allocation of tokens due to delays in transactions, I detailed everything but nothing. I sent message in their support chat hours ago, it said "20 ppl waiting", but no answer so far... I thought they would solve the problem, now seems they are ignoring.
I sent an email again and they asked me to send it to
bonus@sonm.io for questions about bonus. But this box is FULL. Didn't they know that?? And I have no questions at all about bonus, come on.
Basically I invested with BTC and the transaction confirmed way later in their smart contract. Then they gave me the WORST exchange possible (1USD=8SNM) and no bonus at all. A guy who invested almost a full hour after me got 3,8% bonus.
They said yesterday that everybody would get their tokens based on timestamp of transactions, no worries, etc. So where are my due tokens? We understand some technical problems, but then you should solve the problem.
Now I feel they are just sending me from place to place and will not solve shit.
Well. I see. We will try to solve this problem as soon as possible. Stay tuned and be patient. You can write me in pm if you want as i'm the part of the team.