They probably replied only with a list of IPs because well, they don't have an english speaking support. Whenever I ask something to support the reply is either barely understandable or very short and too dull. A russian friend of mine on the other hand says that the support is fine and explains everything right to the point.
Well, they're just gonna have to do better than that.
Their english-speaking customer base is just too big to not have someone who can converse with them effectively when needed.
-- Smoov