Your questions appear inflammatory and do nothing to help us work through this issue with our clients. Understand that people are worried about their funds and we have made it very clear that we are taking
responsibility for the safe return of the users stolen XRP.
I owe you guys an apology. I was just shown the full text of an email you had already sent to customers several days before my comment that actually answers most of these questions. I had previously seen another email and an excerpt from this one, but not the part that answered my questions.
Due to the delicate nature of the issue along with legal implications, we cannot provide further information in the detail you have requested. However, we are currently working with Miguel at Ripple OTC if you need to learn more.
I should say that I have no special knowledge about this incident, nor have I communicated with anyone else at Ripple about it other than briefly to offer assistance and was told that it was not needed.