I can confirm my issue was resolved very quickly by support. Somewhere I had picked up the wrong custom token address.
i need help to. i made three transactions with BTC.
the status of two of them is: Confirmed, tokens in transit.
the third one is not visible. for the third one i used the ETH address of the first one.
when will they arrive at my ETH address? and what is the name etc of the token inside ETH?
The SONM tokens are first listed as "ERC20 Tokens" when they arrived in your wallet. After some time, It'll change to SONM tokens. I believe That is how It works atm.