I can confirm my issue was resolved very quickly by support. Somewhere I had picked up the wrong custom token address.
i need help to. i made three transactions with BTC.
the status of two of them is: Confirmed, tokens in transit.
the third one is not visible. for the third one i used the ETH address of the first one.
when will they arrive at my ETH address? and what is the name etc of the token inside ETH?