BGF, do I have to write on a Forum to get my money back? If you're not a SCAM/PONZI you're nonetheless providing a very bad service. And I'll never stop thinking that you short trade with your costumers money before confirming withdrawal (IF it'll ever happen!). Prove me wrong!
I opened two tickets, first #3734 which you tried to close through an automated answer without resolving anything and second #4408 which didn't receive an (automated) answer to begin with! Hope I get my BTC asap!
To all other users, do not put your money in this startup: the site is bugged, support nonexistent and they provide a really bad experience. STAY AWAY
UP