Hi Stephan,
1) I know, I am also our card holders, I know how it feels. And we're sorry.
Our customer service team tried their best to notify you all to act immediately when we receive the info from our card issuer. (In some cases we also tried to call our users)
The reason why we can't offer free transition is that when a user top-ups money into his card, the money then belongs to the card issuers, and we can't just "transfer your money into another card" - which in reality, is the same as we ask other company to transfer "their money" into another card issuer's account.
And we're not a venture-backed company, that's why we can't offer a lot of discount for our previous Silver Card holder. But we made sure that our new card issuer is reliable and made efforts to prevent the same thing happening again.
Again, we're sorry. Hope you can understand.
2) Yes, Wave Crest is our Universe Card provider. But they're not our Golden Card provider. (I couldn't disclose our new card issuer due to the contract)
Hey Weiting, two questions:
1) I was really happy with Wage Can. But then you really shafted all your Silver Card holders a few months ago - that card cost almost 100 dollars, and when you lost your provider, you did not refund the cost of your cancelled cards, or even offer free transition to new non-Wave Crest card. What are you doing if anything to fix that situation? Any plans to do right by your earlier customers?
2) Wave Crest is the provider of your Universal card? Are they also the provider of your Golden card?
OP - thanks for your good work. Maybe consider adding in your new write up card provider - Wave Crest, etc?
1) I know, I am also our card holders, I know how it feels. And we're sorry.
Our customer service team tried their best to notify you all to act immediately when we receive the info from our card issuer. (In some cases we also tried to call our users)
The reason why we can't offer free transition is that when a user top-ups money into his card, the money then belongs to the card issuers, and we can't just "transfer your money into another card" - which in reality, is the same as we ask other company to transfer "their money" into another card issuer's account.
And we're not a venture-backed company, that's why we can't offer a lot of discount for our previous Silver Card holder. But we made sure that our new card issuer is reliable and made efforts to prevent the same thing happening again.
Again, we're sorry. Hope you can understand.
2) Yes, Wave Crest is our Universe Card provider. But they're not our Golden Card provider. (I couldn't disclose our new card issuer due to the contract)
Hi RavenBitcoins,
this is Weiting from WageCan.
If you need any information about WageCan feel free to PM me, I'd love to help
We recently just have some price off:
P.S. you could use referral code 7NNcu6J6 or this link https://wagecan.com/s/7NNcu6J6 to get extra 20% off.
this is Weiting from WageCan.
If you need any information about WageCan feel free to PM me, I'd love to help
We recently just have some price off:
- Golden Card: 10% off (USD only, can be shipped to US and India)
- Universe Card: 45% off (Physical/Virtual included)
P.S. you could use referral code 7NNcu6J6 or this link https://wagecan.com/s/7NNcu6J6 to get extra 20% off.
I will be working on a new list now.
Hey Weiting, two questions:
1) I was really happy with Wage Can. But then you really shafted all your Silver Card holders a few months ago - that card cost almost 100 dollars, and when you lost your provider, you did not refund the cost of your cancelled cards, or even offer free transition to new non-Wave Crest card. What are you doing if anything to fix that situation? Any plans to do right by your earlier customers?
2) Wave Crest is the provider of your Universal card? Are they also the provider of your Golden card?
OP - thanks for your good work. Maybe consider adding in your new write up card provider - Wave Crest, etc?