--snipe--
Did you try to reset the password using the security question ? Yes,it is a known issue.
Mailing doesn't help.Please follow this link to know the relevant steps required to get your account back :
https://bitcointalk.org/index.php?topic=497545.0Having said that,there is no guarantee the admins will recover your account.
Thank you.
I have tried to restore the account with the security question, but apparently it didn't work.
I am using the same email address, so this is a good proof for ownership.