I just tried to buy 21306 WGR, transferred BTC from poloniex to the wallet generated by Wagerr, after 1 hour expired I did not get anything, got screenshots to prove it, got transaction id to prove it, now what do I do? Where did my BTC go?
Hello!
Perhaps you did not account for the withdrawal fee so our system did not receive a fully matching transaction. We'll need to manually process it.
In order to expedite your issue, please email support with the following info in plain text:
- email address
- WGR amount
- requested BTC amount
- payment address and transaction id
Include your aforementioned screenshots as that is very helpful as well. We'll review your transaction details and your account to be credited the proper amount of WGR.