Hi BGF,

I am already waiting 13 DAYS (since June 8th) and my BTC is still not showing up in my BTC account. What the hell is happening? I already sent 2 mails to your support and raised a ticket. The only feedback I got was your standard response asking my BGF username and transaction hash.
Is this still serious business???

support ticket: 3496

Thanks in advance for a correct and rapid handling of my request