On June 16, I wrote to the support service of Shapeshift and there is still no answer, although it is written that requests are processed within 72 hours. Shapeshift took my money, but did not make an exchange. I quote the text of the message that I wrote in support.
Number of my request in support of 57200
"Hello! I sent 1 ether through your service to receive wings. The dispatch status shows - it's ready. But when I switch to etherscan to see the hash of the application, it says that there was an error. On the balance sheet, the wins did not appear either. Do not tell me what's the matter?
Order ID: b7d50e51-c5c3-47da-aaba-00cd95e26fe1"
Yesterday I received this response to the post office, but the problem has not been solved yet.
"Hi there,
Thanks for the message. Our ticketing system moves you to the back of the queue each time you respond to your ticket. The exchange was successful but the WINGS did not send. We will manually push that out to you. We will be in touch once complete.
Sorry for the delay.
Danielle
Crypto Specialist
ShapeShift.io"