Tried to shapeshift ETH > ETC in Jaxx wallet (on iphone) and got back only a fraction of the amount sent. Submitted a support request on Shapeshift.io but no feedback so far (almost 2 days now).
I'm probably getting too anxious too early on this matter, but the amount sent is kind of big deal for me (by my standards at least)..
does anyone know how long does it usually take for Shapeshift support to reply after submitting a ticket ?

Thnx !