The number of tickets...
There are about 60k users everyday on Poloniex.
So obviously... Obviously they just can't solve 10k tickets everyday
You imagine? 10k tickets EVERY DAY?
I'd say your ticket will be answered more likely if:
-You're an old user
-you trade a lot so generate lots of fees
-you haven't oppened too much tickets already
There are about 60k users everyday on Poloniex.
So obviously... Obviously they just can't solve 10k tickets everyday
You imagine? 10k tickets EVERY DAY?
I'd say your ticket will be answered more likely if:
-You're an old user
-you trade a lot so generate lots of fees
-you haven't oppened too much tickets already
You have a point here, and also the number 3 statement is so true. How many of the ticket are duplicate/followup complain? it adds to the bulk of complain to be processed and lessen the time to attend more clients. Also, I hope Polo can do something about this lag, it tarnish your costumer services.