Bitcoin Suisse was originally a Bitcoin atm company, but recently started to offer a service where they let you participate to ICOs' pre-sales using their platform, paying a fixed fee of 100chf.

I recently used their service to join the Bancor ICO, and soon I realized they were not competent for such a delicate job. To join the pre-sale they sent me an email where they asked me to sent ETH to their address. Due to security concerns I asked they message with the eth address to be sign with PGP or some equivalent authentication method, but I received no reply at all.
When the pre-sale period was soon to be over, I decided to send the ether anyway and hope for the best.

Now that the Bancor tokens have been released, Bitcoin Suisse just disappeared. I sent to the so called "head of ICO" Nicolai Oster the ETH address where I wish to receive the tokens (PGP signed) but received no reply. I asked on twitter if they were going to give the tokens to the owners but no reply. I sent another email putting in cc everyone working in the company asking if I should consider myself scammed and still received no reply.

At this point I think Bitcoin Suisse is either extremely incompetent or just  a bunch of scammer. Even if they will eventually send the tokens, I don't recommend anyone to use their service, they don't understand what it means to handle other people money and they are not qualified for the job.

Is there anybody out there who had similar experiences?