https://gyazo.com/bd6ed376ed1b34d5f3411930fe8ba999

I sent from Polo:

https://gyazo.com/2ad1cf04d5101b07dd8baec7f5bd23f9

I provide my XEL address:

https://gyazo.com/969dcd406b64daeb103a7f9ec9d6ff90

until now, I got nothing:

https://gyazo.com/b30ea3c1c72e9649d2e3a255a4b21510

https://gyazo.com/ec183c6034ceb54efe3550625157b165