Well thats why it is advised to trade in low amounts even on reputable exchanges, we all know that even the ones that we though were "safe" they went down. It is unpleasant feeling and I am just sad when I hear something like this happens because I know how would I feel if this happened to me.
Thank you for sharing this, I won't go to this exchange in the future, I had some small experience with them andl was fine tho.
The issue here is people take a person's word as being gospel as to why a site shouldn't be trusted. If a site has 100,000 customers and 1 is upset, that person is the one who is going to speak out and not the other 99,999 that had zero issues. Can't really judge it on such a small set of data.