my English isn't that good also I don't know what is exactly the problem
They promise a free consultation, and You need pay nothing, if they will see a chance to make money without Your partetipation in this and will trying to withdraw Your money - they will tell it to You.
If not - they just will tell You the price of their job.
All documentation about Poloniex is in English and You have nothing to add, that You need help to become Your money back.
Your English skills are enough to hire them for solve this situation.
There are many Russian and some Arabian Lawyers too.
Try to contact someone who promise "free consultation" via email or skype chat.