Hi there,

I'm in a similar situation, trying to unlock my btc-e account after a few years of inactivity. I bought a few litecoins and then left them on the exchange. After a frustrating and slow email exchange with BTC-e, they now no longer reply to my emails. I've no idea where to go with this. I've no idea why they'd lock my account like this when all I've done is not use their exchange for a while. They asked me to send them high res scans of my passport, but not only does that sound shady (I don't think I ever sent them copies of my passport to verify against in the first place??) but I've seen on other threads that this doesn't actually get you anywhere anyway.

I'm still using the same email address, I just don't understand their behaviour, is this just a case of me being scammed? Its only a small amount of coins, but the principle is bothering me. If a major exchange is doing this, then it really makes me think twice about the future of crypto currency.

Any advice or details of similar situations would be great, thank you in advance for your help!