Hello everybody
in the past days i was short in cash for eid (eid is like muslim christmas)
so i decided to exchange some of my holds in litecoin to bitcoin and trade it with some local exchangers
so i checked bestchanger.com (i usually check it ) to get one good exchanger from litecoin to bitcoin and i got website called shapeshift
so before 3 days from now  i made an exchange in shapeshift.io of (44) Litecoin to Bitcoin and it did not complete it !!
they just give me a fake txid (i haven no idea what is going on)
some information :

exchange : https://shapeshift.io/#/status/4d4c2e03-87c7-461a-b0e8-ea1b5cdd1c47 (pic : http://prntscr.com/fohi85)
sent 44 ltc to LNRdTp51X5arBhLHkBTqQCzur1zvKSCzad (check https://live.blockcypher.com/ltc/address/LNRdTp51X5arBhLHkBTqQCzur1zvKSCzad)

and i didn't receive anything on my address and they give me fake id

i had tried to contact them from 3 days and noting !! the litecoin price changed so hard and i don't care i just need the exchangeto be complete at any value or refund me!
or at least reply to me (ANYTHING!)
many tickets not even a simple reply !

now the surprise in bestchange.com !!!

they marked shapeshift.io as unavailable -AFTER GOD KNOW HOW MANY PEOPLE LOST THEIR MONEY
URL : https://www.bestchange.com/shapeshift-exchanger.html (pic : http://prntscr.com/fohlkx)

don't these people check website before adding them ? is this ok  to lose 44 litecoin because i trust bestchange and looked for good price?
please someone tell me what to do ?
is their a solution ?
or it's just done?