hello i have pending tx for withdrawing dice on hitbtc for over 3 days now. please fix this.

operation id 801e5dd8-1662-4f33-a678-d5119771b9ad
and 28415de1-6eac-4653-8287-bd53a31bef41
no tx id on the network.
support ticket Ticket ID: 12398
over 48hours pending withdrawal

no response from email, support, ticket, twitter, forums, nothing!
this needs to be fixed asap!

few days ago dice was added to be traded on hitbtc, deposits work fine. but when you try to withdraw, thats a whole different story. it gives operation id but doesnt give a tx id. and it just stays pending locking your dice. you cant sell them or withdraw them after that. please fix this!