I also got to know about shapeshift.io recently and I even thought it was a good service that charges low fees.

I checked the id that you gave and they really gave you a fake id. They did not reply to your messages at all?

I think this may be a possible scam, anyone else encounter this issue? If this is serious you can open up a scam accusation thread against shapeshift. For now stay away from that and use more trusted sites like Poloniex or Bittrex for trading.

I really hope you get your coins back.