Quote from: Steven009 on June 29, 2017, 07:02:39 PM

Quote from: pawel7777 on June 27, 2017, 12:22:49 PM

Quote from: Steven009 on June 27, 2017, 01:34:40 AM

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They take ages to reply, and sometimes they just ignore them completely.

Have you considered taking a legal advice? It won't be easy, as (afaik) it's not clear where their principal place of business is located and whether the reported owners are real people. But at very least, you could get the authorities to block their website in your country, that's better than nothing. You should give them a clear deadline to get it sorted. Frankly, it doesn't look like they're willing to resolve it.

Fun fact is, they gave me an alternative way of verifying my account through xbtce.com, which I did (it became verified).

Since yesterday they reversed their decision and requested more "documentation", as per BTC-e request.

And once again I submitted new documents.

Sending your documents to them is very risky, it may be okay with one or two documents, but the more documents you send them, the easier it is to impersonate you online. I mean someone with access to all that info about you can create online profiles using your documents, and they can screw you proper.

I think it will be it be better visiting their offices, or maybe I am wrong. The amount involved, if recovered, should be enough for a plane ticket and accommodation for a couple of days, instead of this never ending back and forth between both parties.