Have been helping my wife get on CEX.IO which seems an easy-to-use and very credible exchange handling fiat, BTC and ETH. But after submitting all the necessary documents and adding a credit card as the deposit mechanism, it just says 'not verified'. She got an email acknowledging her application, and updates for every login, but not a positive or negative reply to the verification process.
It has been weeks since she applied. Is this normal?