I offered in my ticket to help the Poloniex folks if they needed anything, but they haven't responded --- this is a ticket I opened 61 days ago. (!).
Polo folks, if you're reading this, please feel free to reach out. BTC38 is working nicely, but it's always good to have two exchanges.
Same thing here, there's no problem in our software that I'm aware of and I'm willing to help. They responded to my ticket apologizing for the delay and said they would escalate it to give it more priority.
But the problem is that Poloniex grew too much too fast, so they are struggling with support. Some days ago they disabled the trollbox and put the moderators to work on support because they needed the staff on support.
I guess we'll have to wait. Meantime,
https://cryptodao.com/ is online.