So you already have account with them. Did you use same ip address for both account?
I don't personally have an account with CEX. But when I signed my wife up on 12 June, she received an acknowledgment and I know the account is setup because we are able to login. We completed the verification sending of documents in the prescribed format and indicated her preferred credit card for payment.
But the display simply shows 'not verified' next to her card info. See image at this link on Dropbox.
https://www.dropbox.com/s/o97tys171pidwme/cex_verification_pending.png?dl=0