I sent my All Safe from Novaexchange to Livecoin, but now Livecoin no longer supported ASAFE, only ASAFE2 is available. So my All Safe coin was not credited on Livecoin ASAFE2 balance. The coin was not automatically swapped. It is my silly mistake. Could you help me with my problem? I hope you can help. If not, I lose all my ASAFE coin. The information of my transaction is below. Anyway, thank you !
Currency        Time seen                                  To address                                 Amount             Status
ASAFE   2017-06-26 16:24   AGK7ErmrzT47Hpaneohyf7taYSYL3GSP7g   1097795.00000000   Confirmed
Transaction ID:   ac38f57c54116b170c812ba6947f6d1390d831faecf7f23aba8448771b55300a