I sent them a few emails to
info@sonm.com and
preico@sonm.com two weeks ago asking for refund but my request is still being ignored, this is very unprofessional...
what do you mean refund
if you invest in ico selling, buy sonm in ico selling, and then youre ready receice sonm coin, you can't refund, you only can trade in market
Yes, it is not possible to get a refund from the company because they will allocate SNM coin to you where you can trade them in the market for profits.
Like you there are many people who will ask for a refund but it not possible for the SONM support to refund you.