yes they are not good. I opened an acct with them and tried to transfer out some BTC and they held it up for 48 hours and cost me about $100 probably.
Why did they cost you $100? They tell you right on their website that they have a 48 hour rule for new accounts.
They didn't tell me right on their website. Maybe it is in the fine print somewhere but that doesn't help you when you are setting up and account and trying to use it. They sound like scammers from what others here have said and I agree. Or maybe not scamming but just poor service.