In my case ,at the end of May, I booted fresh from a livelinux CD and used a new email address. The only thing I did different was I had to contact their help desk.
So I'm not sure how my account was compromised then.


Also my compromised account started with an A, so I assume hacker got access to polo database an went alphabetical.

Op did you previously contact the polo help desk for anything.
 Also what letter did your account begin with?