Obviously trollbox got disabled indefinitely by poloniex. I think that their reasoning of not enough support staff is BS. Because they could have easily hired more when they are making countless hunderds of coins per week, or at least just kept the trollbox with a few less moderators. There is way too many moderators in the first place. It is most likely that they are trying to cover up their withdrawal/deposit delay issues.
Well I actulaly really like this, I think that the idea is great. There are some slack channels available for poloniex traders still, though. But the fact that you have the coin prices in real time alongside the clean interface is great. I think though that the fact that you have a .fr domain name sort of discourages anyone outside of france from using it... Maybe change it to a more generic domain name, not country specific.