I contacted Mark Lamb through Telegram, in the end. Rather depressingly, he told me what every other exchange is saying....... "we are recruiting, so tickets can be answered quicker.....". I also got my original tickets answered, in full, at the same time.
In short that's really a bad support system which they do answer queries and tickets on a long period of time.I haven't any idea on coinfloor site but just like what others said here they are most likely legit but seeing on their support it will really give impact on their service. To op, just keep on sending tickets and if you like make it spam so that if they did already see the message they will prioritize you first 
Just a friendly suggestion and don't take it serious too much. I know the feeling of pending deposits.I was happy enough with their response/s, to park some BTC @Coinfloor today, despite my reservations with their support system. Thing is, 'choice', is very limited while the exchanges adjust their systems to cope with the current demand. Im willing to give Coinfloor the benefit-of-doubt, at this time.
What i absolutely dont accept, are bullshitting amateurs like Kraken, who have a multitude of long standing problems that is taking years to resolve....i think its negligently criminal whats going on at Kraken.
So @carlfebz2, if you need a story to fill your news pages, please consider exposing their nonsense.
https://bitcointalk.org/index.php?topic=290799.msg19744686#msg19744686