I opened a support ticket nearly 2 weeks ago after attempting to purchase a VouchX code.  The withdrawal from my Dwolla account happened immediately, but I never received my code.  I was going to purchase Litecoins when they were around $2, and now that opportunity is shot.  I have sent emails to cs@bitinstant.com, but the liveagent software seems to be all they respond to.  Even that has gone unanswered for 4 days.

Edit:  This is order number 01752572-81b3-4763-a991-7f6c6bcf7d31