You could try looking at this:
http://stevegrundy.blogspot.nl/2017/06/poloniex-customer-service-how-to-get.htmlI had 2 withdrawals that were stuck pending "awaiting approval" for over a week. I sent in a ticket right after when it happen but I never got a reply, until a few hours ago. My ticket has been closed and the withdrawals have been processed. I doubt Poloniex is pulling an exit scam (or trying to scam certain users). They do have a lot of support issues and fix them asap because now they are losing a lot of customers. I'll be using Bittrex until Polo solves their issues.
may I know how much in total you waited ?? glad that they are paying some people
I have done previously everything mentioned in the link you provided , and btw my ticked has always been showing being processed and it's been over 40 days now so what I'm sure about is that the problem isn't with me
Sorry for the late reply, I guess I missed your post. I waited for over 2 weeks. My ticket number was #253065. I think you're withdraws will be processed eventually. I really doubt that Polo is doing this on purpose. They have an automated system that flags certain withdraws due to reasons like having an unverified account, no 2FA enabled, password recently reset etc. Their userbase exploded over the past months so I assume that a lot of them are unverified, have no 2FA enabled etc. This results in a lot of withdraws being flagged and need to be manually checked. A lot of people will send in several tickets about this, resulting in even more work for their limited staff members.