I just sent 5 BTC to my heat wallet account at 2017-07-01. But I didn't get my BTC yet. I sent twice that day, It works. But it didn't work last time. I send a request to support email/desk support. It got over four days, no any response.
Anyone can help me?
Devs said it takes a couple of days as they manually have to process it.
That is for withdrawals. Deposits should happen with the 1st confirmation on the BTC blockchain.